Tech Support Team Lead
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
Mize is a dynamic Fintechtravel startup headquartered in Tel Aviv with a global presence in Argentina Spain the UK the US and India. Leveraging cuttingedge technology Mize addresses evolving challenges in the travel industry generating an impressive $12 Billion in sales annually. As a pioneer in the field we are committed to delivering real financial value to our extensive network of clients.
We are looking for a Tech Support Team Lead that will lead our techsupport team will work closely with our operations team on our flag product maintenance and daily operations while assisting the entire R&D team. Each member of our team is an allaroundplayer that influences the product from the overall experience to the development and youll be no different. You should be passionate about building a product endtoend through the UX design coding testing and deployment phases.
Responsibilities:
- Supervise coach and mentor a team of technical support specialists.
- Perform indepth troubleshooting including DB analysis reading system logs and debugging product code to identify and solve complex support issues that were escalated by other support levels.
- Maintain a low rate of nonbug escalations to the development team.
- Write technical notes and troubleshooting procedures to be used by the entire Support.
- Manage assigned cases to meet service level agreements while continuously providing updates to the business.
- Ongoing support and working closely with the business teams throughout the company.
Requirements :
- 1 years experience in technical support deployment system leadership role
- Experience with System log analysis
- Experience with Zendesk
- Creative troubleshooting abilities
- Ability to understand flows and provide creative technical solutions
- Proficiency in English (written and verbal) Must
- Ability to comply with tight deadlines and selfprioritize
- Multitasking selflearning highly motivated and a team player
- Experience working in the Travel Industry advantage
Remote Work :
Yes
Employment Type :
Fulltime
نوع التوظيف
