Coordinate the organization and administrative functions in all areas of the Rooms Division: Front Office Guest Services Housekeeping and Laundry.
Daily management of Rooms Division ensure clear communication with and amongst departments to provide complete guest and team member satisfaction.
Continuously evaluate performance of each Rooms Division and taking corrective actions when necessary.
Establish and champion SLS specific Standard Operating Procedures (SOPs) for the Rooms Division.
Attend lead and participate in various hotel and departmental meetings.
Conducts interviews for all corresponding departments.
With Executive Committee determine strategy training and tools needed to ensure the sense of empowerment necessary for team members to provide exceptional guest service.
Facilitate the training and development for Rooms Division team to the SLS and Ennismore standards and style.
Monitor and review guest comments and feedback to identify areas for improvement.
Respond directly to guests as necessary.
In partnership with Hotel Manager monitor daily availability and occupancy and communicate with Revenue to resolve any challenges.
Participates in Fire Safety and Loss Prevention programs.
We recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for everyone on the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional service.
Qualifications :
Previous Rooms Division leadership experience in luxury hotel required
Comprehensive knowledge of Front Office and Housekeeping operations policies and procedures
Proven ability to effectively lead motivate coach and develop your team
Strong guest service orientation and training skills background
Selfmotivated with the ability to make effective decisions
Ability to maintain high service levels under pressure
Ability to consistently stand and walk through out shift
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا