ممثل خدمة العملاء

Roles and responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.Respond to customer inquiries, concerns, and complaints across multiple communication channels (phone, email, chat, social media, etc.)
  - Provide timely and accurate information to customers, addressing their needs and concerns effectively
  - Troubleshoot and resolve customer issues in a professional and empathetic manner
  - Identify opportunities to upsell or cross-sell relevant products and services
  - Maintain detailed records of customer interactions and follow-up actions
  -Provide feedback and insights to the management team on customer trends, pain points, and improvement areas
  - Participate in training programs to continuously develop product knowledge and customer service skills-Adhere
  to company policies, procedures, and quality standards in all customer interactions
  -Collaborate with cross-functional teams (e.g., sales, marketing, operations) to enhance the overall customer experience

Desired candidate profile

• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.
• - Bachelor's degree preferred
  - 0-2 years of experience in a customer service or call center environment
  - Strong communication and interpersonal skills, with the ability to adapt communication styles to different customer needs
  - Excellent problem-solving and critical thinking abilities to handle complex customer inquiries
  - Proficient in using customer relationship management (CRM) software and other relevant technology
  - Demonstrated ability to work in a fast-paced, high-volume environment and maintain a positive attitude
  - Flexibility to work in shifts, including weekends and holidays, as needed
  - B1/B2 English Level is a must-B2
  /C1 Spanish Level is a must