Scope and Objectives
The Spa Executive is responsible to support manager to efficiently run the spa fitness and recreation facility. The coordinator supports with the daily administrative tasks for a smooth operation and efficient guest experience.
Administrative and Financial Responsibilities
- Manage team schedules to maximise efficiency and offer administrative support for all reports related to the operations
- Maintain accurate records of all data produced by recreation department.
- Support the Manager to track all internal inventories for the department and report any variances of equipment lost stolen or broken.
- Review purchase requisitions required to have adequate stock of equipment and supplies.
- Support to prepare monthly reports relevant to the operations.
- Report any maintenance requirements of the recreation areas.
Guest Quality and Operational Excellence
- Recognise arrivals of all VIP guests arriving in the facility and the hotel.
- Ensure the facility is in peak condition at all times.
- Responsible for driving the guest experience and communication amongst the colleagues orchestrating a smooth guest sequence delivery.
- Ensure guest / member preferences and special requests are accommodated to the best of the propertys abilities.
- Ensure the facility is receiving the highest ratings from guest satisfaction surveys.
- Deal with any guest complaints comments or concerns with discretion and urgency.
- Maintain proper inventories related to supplies linen and consumables to ensure proper circulation of supplies all areas
- Ensure lighting and music levels are correctly set and maintained.
- Knowledgeable of the spa and recreation reservation systems POS system operation & control system and equipments.
- Ensure all employees follow operational standards for cleanliness and upkeep of the facility.
Qualifications :
Education and Experience
- Previous administrative experience preferably in the spa fitness industry is an asset.
- Experience in working with teams and ability to offer outstanding customer service.
- Multitasking and adaptability.
- Computer skills related to spa appointment software and cashier process.
- Telephone etiquette.
- Quick thinker courteous and welcoming.
- Professional and wellgroomed for forward facing guests.
Remote Work :
No
Employment Type :
Fulltime