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Roles and responsibilities

Job Description

• • • Works in close cooperation with the Room Service/ Guest Relation / Front Office and other key service departments.
    • Attends regular training session’s team in line with the departmental SOP’s i.e. guest care, product knowledge, telephone manners, entering guest rooms, etc.

• • • Works as per instructions of the Supervisor and as per duty schedules.
    • Ensures proper appearance (condition of uniforms) and grooming at all times.
    • Answers the Room Service telephones, if and when required.
    • Is knowledgeable of the Room Service menu and can answer guests’ queries.
    • Maintains a professional / friendly, yet discrete relationship with the in house guest to ensure their well-being.
    • Reports cleanliness and maintenance issues immediately to the Room Service Manager.
    • Handles guest complaints as per instructions or refers them to the Room Service Manager.
    • Works within the team to prepare all Mis-en-place according to 24 hours service requirements.
    • Keeps all occupancy information containing documents under close cover during his work on the floors.
    • Ensures no expired minibar items are placed in the room.
    • Attends all regular departmental briefings and contributes to open communication within the assigned team.
    • Conducts the proper handover from one shift to the other.
    • Familiar with the company’s internal policies and safety procedures.
    • Helps in other areas of the Hotel if the situation requires.

Desired candidate profile

Qualifications

• Previous hospitality experience
• Excellent communication skills
• Strong customer service skills required.
• Degree in Hospitality / Tourism
  

Additional Information

What we offer....

• An innovative and fast-growing international group, committed not only to building new hotels, but to creating a global brand.
• The opportunity to challenge the norm and work in a creative and rewarding environment.
• Member of a team that is passionate about creating great hotel experiences and building a portfolio of brands.
• Great discounts on the entire Ennismore family.
• Many opportunities to progress and change as part of a global family of brands.
• Regular team meetings, from our team cups to our annual parties (quite special!): we know how to have fun!
  

An annual calendar of diversity and inclusion events that gives you opportunities to learn, celebrate, and make a positive impact. opportunities to progress and grow in a diverse and global family of brands.