مدير ضمان

Technical Troubleing

• Apply in-depth knowledge of plumbing systems and regulations to accurately identify issues
• Conduct root cause ysis and quick troubleing to determine the most appropriate solutions
• Stay updated on product specifications and common issues

Customer Communication

• Proactively contact customers to discuss claim details and proposed solutions
• Clearly explain technical issues and resolution decisions to customers
• Demonstrate empathy and professionalism, especially when dealing with upset customers
• Diffuse tense situations calmly and professionally