Outlets Operation Manager - Marriott International Inc
نُشرت في :
01-10-2024
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1 وظيفة شاغرة
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Job Number
Job Category Food and Beverage & Culinary
Location Sharq Village & Spa a RitzCarlton Hotel Ras Abu Abboud Street Doha Qatar Qatar VIEW ON MAP
Schedule FullTime
Located Remotely N
Relocation N
Position Type Management
At more than 100 awardwinning properties worldwide The RitzCarlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us the experience stays with them. Attracting the worlds top hospitality professionals who curate lifelong memories we believe that everyone succeeds when they are empowered to be creative thoughtful and compionate.
Every day we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the Gold Standards of The RitzCarlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The RitzCarlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team you will learn and exemplify the Gold Standards such as our Employee Promise Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The RitzCarlton you join a portfolio of brands with Marriott International. Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you.
This job has been sourced from an external job board. Job Category Food and Beverage & Culinary
Location Sharq Village & Spa a RitzCarlton Hotel Ras Abu Abboud Street Doha Qatar Qatar VIEW ON MAP
Schedule FullTime
Located Remotely N
Relocation N
Position Type Management
JOB SUMMARY
Supervises daily Food and Beverage (F&B) shift operation and monitors compliance with all F&B policies standards and procedures. Manages daytoday operations verifying that the quality standards and meeting the expectations of the customers on a daily basis. Maintains the operating budget and verifies that standards and legal obligations are followed. Develops specific goals and plans to prioritize organize and accomplish work..
CANDIDATE PROFILE
Education and Experience
- High school diploma or GED; 4 years experience in the food and beverage culinary or related professional area.
OR
- 2year degree from an accredited university in Food Service Management Hotel and Restaurant Management Hospitality Business Administration or related major; 2 years experience in the food and beverage culinary or related professional area.
CORE WORK ACTIVITIES
Managing DaytoDay Operations
- ists in the ordering of Food and Beverage (F&B) supplies cleaning supplies and uniforms.
- Supervises daily F&B shift operation and monitors compliance with all F&B policies standards and procedures.
- Supports and supervises an effective monthly self inspection program.
- Operates all department equipment as necessary and reports malfunction.
- Supervises staffing levels to verify that guest service operational needs and financial objective are met.
- Encourages and builds mutual trust respect and cooperation among team members.
- Understands employee positions well enough to perform duties in employees absence.
- Develops specific goals and plans to prioritize organize and accomplish work.
- Monitors and maintains the productivity level of employees.
- Verifies that all team members/supervisors understand the brand specific philosophy.
- Maintains the operating budget and verifies that standards and legal obligations are followed.
- ists supervisors in understanding team members ever changing needs and expectations and how to exceed them.
- Celebrates and fosters decisions that result in successes as well as failures.
- Communicates areas that need attention to staff and follows up to verify understanding.
- Coordinates cleaning program in all F&B areas (e.g. General clean) identifying trends and making recommendation for improvements.
- Elishes and maintains open collaborative relationships with employees.
- Creates and nurtures a property environment that emphasizes motivation empowerment teamwork and pion for providing service.
- Follows property specific second effort and recovery plan.
- Stays readily available/ approachable for all team members.
- Demonstrates knowledge of the brand specific service culture.
Providing Exceptional Customer Service
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and isting individuals to understand guest needs providing guidance feedback and individual coaching when needed.
- Serves as a role model to demonstrate appropriate behaviors.
- Manages daytoday operations monitors quality and standards and meets the expectations of the customers on a daily basis.
- Takes proactive approaches when dealing with guest concerns.
- Sets a positive example for guest relations.
- Stays readily available/ approachable for all guests.
- Reviews comment cards and guest satisfaction result with employees.
- Responds in a timely manner to customer service department request.
Additional Responsibilities
- Provides information to supervisors and coworkers by telephone in written form email or in person.
- Provides guidance and direction to subordinates including setting performance standards and monitoring performance.
- yzes information and evaluates results to choose the best solution and solve problems.
- Performs hourly job function if necessary.
- Extends professionalism and courtesy to team members at all times.
- Comprehends budgets operating statements and payroll progress report.
- Performs other duties as igned to meet business needs.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive peoplefirst culture. We are committed to nondiscrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law.
At more than 100 awardwinning properties worldwide The RitzCarlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us the experience stays with them. Attracting the worlds top hospitality professionals who curate lifelong memories we believe that everyone succeeds when they are empowered to be creative thoughtful and compionate.
Every day we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the Gold Standards of The RitzCarlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The RitzCarlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team you will learn and exemplify the Gold Standards such as our Employee Promise Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The RitzCarlton you join a portfolio of brands with Marriott International. Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you.
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