Operations Specialist

Operations Specialist (Evening Shift Fully Remote)

Job Overview:

We are seeking a passionate and driven Operations Specialist to join our dynamic team. As a startup were not looking for just another employee—we want someone with a partner mindset ready to take on challenges make bold decisions and contribute significantly to our growth. This is a fully remote position with flexible hours offering you the freedom to manage your schedule while delivering impactful results. In this role youll have the opportunity to shape and optimize our operational processes ensuring the seamless of daytoday activities while enhancing overall productivity efficiency and customer satisfaction.

Key Responsibilities:

• Plan direct and coordinate operational functions to ensure smooth workflow across the organization.
• Improve operational management systems processes and best practices to drive continuous improvement.
• Lead efforts to enhance the quality of customer service ensuring client satisfaction at every touchpoint.
• Perform regular quality control reviews monitoring daily activities to maximize productivity and efficiency.
• Ensure all maintenance and operational needs are met to avoid disruptions.
• Collaborate with various teams to identify and implement strategies for operational improvements and costsaving opportunities.
• Handle customer complaints and escalate issues when necessary to ensure timely resolutions.

What We Offer:

• Fully Remote: Work from anywhere! This position offers the freedom and flexibility of a fully remote schedule. Being located in Riyadh is a plus but not mandatory.
• Flexible Hours: We believe in worklife balance. While we dont monitor hours we expect results. Flexibility comes with the responsibility to meet high standards and deliver outcomes.
• A Partner Mindset: This isnt just a job—its an opportunity to join us on a journey of growth. Were seeking people who want to make a meaningful impact not just follow orders.
• Ambitious Growth: Be part of a forwardthinking startup where your input truly matters. We value individuals who are excited to grow with us and are willing to push boundaries.

Working Hours:

• Weekdays: Saturday to Thursday
• Shift: Evening shift (timings to be discussed)

Required Skills & Experience:

Experience with CRM systems.

• Proficiency in English both written and verbal especially formal writing.
• Previous domain experience in marketplaces education or techbased operations is a plus.
• Strong problemsolving skills and attention to detail.
• Excellent communication skills with the ability to handle multiple tasks and responsibilities.
• Ability to work independently or as part of a team.
• A customercentric mindset with the ability to manage complaints effectively.
• Leadership and Project Management: Prior leadership experience or managing projects is a big plus as youll have the opportunity to lead initiatives and work crossfunctionally.
• Educational Background: A Bachelors degree in Computer Science Information Technology or a similar field is a plus.

What Were Looking For:

• Someone passionate who thrives in a challenging environment and is excited about making bold decisions.
• Individuals who seek flexibility but understand that it comes with greater responsibility.
• Ambition to be part of a journey contributing to the longterm success of a growing company.