NCDOT - Technical Specialist- Junior

ServiceNow Technical Specialist for HRSD/WSD ITOM ITSM and SPM Candidates must reside in NC preferably within commuting distance to Raleigh.

***The candidate must come in to pick up his or her equipment on the first day at own expense. A candidate or a vendor representative must come in to drop off his or her equipment on the last day a town expense.

***There will be times when this position will be required for onsite meetings in the Raleigh area but most of the work will be remote. The candidate will need to reside in North Carolina preferably within commuting distance to Raleigh.

We are seeking an experienced and highly motivated ServiceNow Developer to join our dynamic team. The ideal candidate will have a strong background in designing developing and implementing ServiceNow applications and solutions. You will be responsible for customizing and configuring the ServiceNow platform to meet business needs as well as providing ongoing support and maintenance

Key Responsibilities:

Design and Development: Create and manage ServiceNow applications and modules including form design workflow creation and custom scripting.

Configuration: Customize ServiceNow modules and applications to fit the specific needs of the business including incident management change management problem management and more.

Integration: Develop and maintain integrations between ServiceNow and other systems or platforms using web services APIs or other integration tools.

Troubleshooting and Support: Identify and resolve issues with the ServiceNow platform including debugging and troubleshooting problems with scripts workflows or integrations.

Documentation: Develop and maintain technical documentation for ServiceNow configurations customizations and integrations.

Collaboration: Work closely with business analysts project managers and endusers to understand requirements and provide solutions that meet their needs.

Best Practices: Implement best practices for ServiceNow development and administration including coding standards testing procedures and change management processes.

Upgrades and Maintenance: Participate in system upgrades and maintenance activities ensuring minimal disruption to business operations.

Required/Desired Skills
SkillRequired /DesiredAmountof ExperienceProven ServiceNow experienceRequired3YearsWeb applications networks protocols and email (SMTP POP3)Required3YearsBasic understanding of ITIL v3 methodologiesRequired3YearsUnderstanding of enterprise IT architectureRequired3YearsWorking knowledge of relational databasesRequired3YearsWeb Technologies (XML HTML JAVA Script AJAX CSS HTTP etc.)Required3YearsImpeccable timemanagement and record keepingRequired5YearsThe ability to take complex enduser requirements to codeRequired5YearsA positive cando attitude & willingness to learnRequired5YearsA strong personal commitment to quality serviceRequired5YearsThe ability to work independently and with a teamRequired3YearsLDAP directories such as: Active Directory eDirectory OpenLDAP.Required3YearsExcellent communicationRequired5Years
Questions
No.QuestionQuestion1Candidate must have proven ServiceNow implementation experience a background in the IT Infrastructure Library (ITIL) business process and working knowledge of IT operations. Do you accept this requirementQuestion2Candidate must have past work experience with ServiceNow in the areas of help desk IT service management asset management network and systems management. Do you accept this requirementQuestion3Candidate must be able to attend an inperson interview. Do you accept this requirementQuestion4Please list candidate s email address. Question5Please indicate how soon this candidate is available to start work. Vendors are encouraged to submit candidates that are available for the duration of the assignment.Question6Candidates submitted above the rate of will not be considered. Do you accept this requirementQuestion7Please confirm you have thoroughly validated and attest to the accuracy of the credentials listed throughout this candidate s VectorVMS profile and resume pursuant to Section 5.2.5 of ITS009440. Do you confirmQuestion8There will be times when this position will be required for onsite meetings in the Raleigh area but most of the work will be remote. The candidate will need to reside in North Carolina preferably within commuting distance to Raleigh. Please list the city and state where the candidate is currently living.