Technical yst

Position: Technical Analyst

Location: Boston US

Full Time

As a Technical Analyst:

Program Support Lead will play a critical role in ensuring the successful delivery and ongoing support of our managed services program. Work closely with both our offshore team in India and crossfunctional teams within the client organization to identify process gaps streamline workflows and drive operational efficiency.

Job Description:

Provide daytoday support for program operations ensuring smooth and timely delivery of services.

Troubleshoot and resolve technical issues process breakdowns and data quality problems that may arise during program .

Collaborate with offshore teams and client stakeholders to address issues and resolve inquiries.

Monitor program performance and identify areas for improvement.

Conduct thorough analysis of existing processes to identify inefficiencies and bottlenecks.

Document process flows and develop recommendations for optimization.

Collaborate with data and AI teams to explore opportunities for automation.

Work with the RPA team to identify repetitive tasks that can be automated.

Develop automation requirements and collaborate with RPA developers to implement solutions.

Analyze program data to identify trends patterns and areas for improvement.

Provide insights and recommendations based on data analysis.

Effectively communicate with stakeholders both internal and external to ensure alignment and address concerns.

Qualifications:

Bachelors degree in Computer Science Information Technology or a related field.

Strong technical skills including proficiency in data analysis SQL and scripting languages (e.g. .Net Angular Python PowerShell).

Experience with healthcare data and systems.

Excellent problemsolving and troubleshooting abilities.

Strong communication and interpersonal skills.

Ability to work effectively in a fastpaced collaborative environment.

Knowledge of automation tools and methodologies (e.g. RPA AI ML).