German-speaking Customer Service Representative In Bulgaria

Are you eager to advance your career with a global leader in technology and services Join a company that partners with some of the worlds most recognized brands driving innovation and delivering topnotch customer experiences. With a presence in over 70 countries we are celebrated for our forwardthinking approach and dedication to excellence.

Why Choose Sofia Sofia the bustling capital of Bulgaria is an ideal location for those seeking an affordable yet highquality lifestyle. With a lower cost of living compared to many European cities Sofia allows you to enjoy a comfortable life while taking advantage of a competitive salary. The city offers a rich cultural scene vibrant nightlife and a welcoming community making it an excellent place to live and work.

About the Position: In this role as a Customer Care Assistant youll be a key player in providing exceptional support to customers within the entertainment industry. Your daytoday tasks will focus mainly on chat and email interactions with only 510% of your responsibilities involving inbound calls. Youll be the primary contact for customers assisting with their inquiries and ensuring a smooth and positive experience.

What Were Looking For:

• Proficiency in German (both written and verbal)
• Strong command of English (both written and verbal)
• Excellent communication skills with a particular interest in sports
• Organized with a knack for decisionmaking and problemsolving
• Competency in typing and using computer programs (especially MS Office)
• A team player with a positive and proactive attitude
• Eligibility to work in Bulgaria: Must be an EU citizen or hold a Bulgarian Residence Card (Unfortunately we cannot offer visa support for nonEU citizens)
• A high school diploma (Experience in customer service is beneficial but not mandatory)

What We Offer:

• A competitive salary paired with a 1000 BGN signing bonus
• Flexible shifts: Available from Monday to Sunday between 10 am and 2 am
• Prime office location: Easily accessible via public transportation including bus and metro
• Extensive training: Fully paid initial training along with continuous learning and development opportunities
• Career progression: Structured programs to support your professional growth
• Health and wellness initiatives
• Relocation assistance if needed (covering accommodation and travel costs)
• Additional perks including Health and Life Insurance a Multisport card a Transport allowance and more

Your Responsibilities:

• Deliver exceptional customer service through live chat email and occasional phone calls (only 510% of your time)
• Address customer inquiries and resolve issues efficiently
• Maintain high standards of customer satisfaction by being responsive helpful and thorough

Are you ready to join a team that values your expertise and offers opportunities for growth Apply today and take the next step in your career journey with us in Sofia!

Remote Work :

No