DutchFlemish Customer Care

Greece is known as a beautiful holiday destination but did you know you are also able to move there and start a new job! We can help you make this happen we can offer you a job in an ambitious and flexible company in which you are able to help customers with their questions. Further you will be experiencing the way of living in Greece you can try the traditional cuisine enjoy the weather and visit the hotspots. Sounds like an opportunity for you to check out this position!

Your role

For one of the biggest names in employee benefits we are looking for a customer care agent who speaks either Flemish or Dutch with English. You are responsible for Handling inbound calls outbound calls and administrative tasks.

Daily tasks

Calls are always with priority.

To provide customer service:

• Vouchers for services used for cleaning ironing grocery shopping and transport for disabled people.

To answer incoming calls and emails about vouchers usage ordering reimbursement and exchange:

• Registering and logging into the website
• Change of personal data
• Orders did not arrive
• The client paid but did not receive cheques
• Request for fiscal certificates for taxes

To provide information about the legal conditions of voucher usage.

To be the connection between the regions cleaning companies and costumers.

Requirements

• Fluent in Dutch or Flemish (oral and written)
• Proficient in English
• Experience with CRM systems & MS Office
• PC skills and very good written skills
• Diploma of Secondary Education
• Contact center experience is an asset

Socialcommunicative:

• Persuasiveness
• Customer orientation
• Communication
• Effective listening

Intellectual competencies:

• Analytical thinking
• Continuous learning
• Emotional competences:
• Positive thinking
• Selfmotivation
• Selfconfidence

Taskoriented competences:

• Quality of work
• Flexibility
• Sales ability
• Resultorientation
• Multitasking

Our offer

• Paid training
• Fun peopleoriented call center
• Marketbased basic salary
• Growth opportunities
• Relocation Package

Location

Work from home Greece