Service Delivery Manager - Supply Chain ytics Planner

Service Management & Continuous Improvement

Run and analyse relevant reports review the operational performance of the team on a regular basis to ensure performance as per agreed service levels key management metrics and goals and plan corrective action accordingly.

Plan develop and supervise implementation of quality and process improvement by demonstrating technology continuous improvement initiatives standard processes and datadriven management. Track progress and suggest recommendations for improvement as the need arises

Develop and maintain strong working relationships with key internal partners and external customers at relevant levels.

Drive cross functional teamwork and identify resolve and develop solutions for complex escalated and systemic operational problems to ensure consistent and high quality services at all times.

Leadership & Supervisory

Set goals and clarify expectations provide regular feedback and conduct performance appraisals reward and discipline employees.

Coach team members to address process gaps identify inefficiencies and help to embed a continuous improvement culture in the organisation support long term career development of key talents.

Provide opportunities for learning and selfdevelopment to build capability of the team and ensure competency in performing Tower activities

Identify training opportunities focused on building capability of the team.

Support Tower Leadership in developing a strong culture promoting continuous learning and focusing on meeting / exceeding customer needs / expectations.

Support Tower Leadership in driving the implementation and development organization locally

Interested can contactOR email resume to

supply chain planner,demand planner,supply chain analytics,Service Delivery,Continuous Improvement,Connex,Supply Chain Consulting