Customer Service Officer - Mall of Oman - Majid Al Futtaim
نُشرت في :
17-09-2024
صاحب العمل نشط
1 وظيفة شاغرة
هذا المنشور غير متاح الآن! ربما يكون قد تم شغل الوظيفة.
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
شارك هذه الوظيفة
أرسل لي وظائف مشابهة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
الوصف الوظيفي
Description
ROLE SUMMARY
The position is mainly responsible for the day to day smooth operations of the Customer Service Information Desk / booth ensuring that all customer service related activities is carried out in accordance with the prescribed policies and guidelines and the services provided are of the highest level standards to ensure a pleasant customer experience at Majid Al Futtaim Properties.
JOB TITLE
Customer Service Officer Mall of Oman Majid Al Futtaim Properties Asset Management Oman
ROLE PROFILE
- Maintain a thorough knowledge of the assigned SMBU operating assets (shopping centres) facilities stores/locations mall layout and any ongoing / upcoming promotional activities including Information Desk / Booths opening and closing hours and proce
- Ensure smooth day to day operations of the Customer Service Information Desk / Booths under the direction of Supervisor / Manager Customer Service and in accordance with the established Customer Service guidelines in order to serve the customers with quality services.
- Display a high level of personal grooming and perform duties in official attire at the work place in accordance with the companys established grooming / professional attire standards to promote Majid Al Futtaim Properties image.
- Responsible for efficient and professional handling of all routine /minor customer complaints / enquiries (both on the phone and in person) on a daily basis. In addition perform meet and greet duties for tour related groups educational institutions
- Handle all retail related complaints received from tenants and inform the relevant security maintenance and other concerned SMBU departments immediately. Ensure that all tenant related complaints are addressed on a timely basis.
- Achieve yearly Gift Card sales target in the assigned Shopping Centre and ensure that all cash handling relating to it follow strict adherence to the SMBU Finance guidelines / procedures.
- Assist the Shopping Centre customers in performing the necessary procedures for services like car cleaning and valet services gift wrapping stroller rental wheelchair loans etc. Inaddition facilitate the customers in the event of Lost and Found fu
- Ensure that the assigned Shopping Centre always looks its best in terms of cleanliness and report any problems or concerns immediately to the Supervisor / Manager Customer Service for timely resolution.
REQUIREMENTS
- Minimum High School Graduate or Equivalent
- 2 3 years work experience in Customer Service field
- Shopping Malls experience is a plus
- Very good English level
- Excellent communication skills
- Excellent problem solving skills
WHAT WE OFFER
- At Majid Al Futtaim were on a mission to create great moments to spread happiness to build experiences that stay in our memories for a lifetime. Were proud to say that over the past 27 years we have built a reputation as a regional market leader in what we do. Join us!
- Work from any country in the world for 30 days a year.
- Work in a friendly environment where everyone shares positive vibes and excited about our future.
- Work with over 50000 diverse and talented colleagues all guided by our Leadership Model.
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نوع التوظيف
دوام كامل
المهارات المطلوبة
الإبلاغ عن هذه الوظيفة
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا
