Restaurant Operation Manager - Al Toobi New Enterprises

Minimum Requirements:

• Bachelors degree in Hospitality Management Business Administration or a related field preferred.
• Minimum of 57 years of experience in restaurant management with at least 3 years in a multiunit management role.
• Proven track record of managing operations staff and customer service across multiple locations.

Skills:

• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Solid understanding of financial management and budgeting.
• Proficiency in restaurant management software and Microsoft Office Suite.
• Ability to work in a fastpaced environment and handle stressful situations.
• Strong problemsolving skills and attention to detail.

ROLES AND RESPONSIBILITIES:

A. Operational Management

• Oversee the daily operations of multiple restaurant locations to ensure consistency and efficiency.
• Develop and implement operational policies and procedures across all locations.
• Conduct regular visits to each restaurant to monitor performance provide support and ensure adherence to standards.
• Coordinate with individual restaurant managers to address operational issues and implement improvements.

Staff Management

• Recruit train and mentor restaurant managers and key staff.
• Develop staffing plans and ensure each location is adequately staffed.
• Conduct performance evaluations for restaurant managers and provide constructive feedback.
• Foster a positive productive work environment across all locations and address any interbranch conflicts or issues.

B. Customer Service

• Ensure high levels of customer satisfaction across all locations by maintaining service quality standards.
• Handle escalated customer complaints and feedback in a professional manner.
• Implement customer service policies and procedures and monitor customer feedback to identify areas for improvement.

C. Financial Management

• Manage the budget and financial performance of each restaurant location.
• Analyze financial reports including sales costs and profitability for each site.
• Implement costcontrol measures and strategies to maximize profitability.
• Oversee cash handling procedures and ensure financial accuracy and security across all locations.

D. Marketing and Promotion

• Suggest marketing strategies to attract and retain customers at all locations.
• Plan and oversee special events promotions and campaigns.
• Collaborate with marketing teams or external agencies for advertising and promotional activities.

E. Quality Control

• Ensure the highest standards of food quality and presentation across all locations.
• Monitor kitchen operations and ensure compliance with food safety and hygiene standards.
• Work with chefs and kitchen staff to update and improve menu offerings.
• Conduct regular inspections to ensure compliance with all standards and regulations.

F. Compliance and Safety

• Ensure all restaurant locations comply with local and international regulations.
• Conduct regular safety audits and implement necessary improvements.
• Maintain proper documentation and records for health inspections permits and licenses.
• Train staff on safety protocols and emergency procedures.

Job Type: Fulltime

Experience:

• multiple Restaurants Management: 5 years (Required)

Application Deadline: 25/05/2024