Brand Sales Promoter - CAPITAL STORE OMAN

Job Title: Brand Sales Promoter (OMANI)

Location: Oman

Department: Sales

Reports To: Brand Manager; Brand Supervisor

Job Summary:

The Sales Staff / Promoter is responsible for driving sales of perfume products through exceptional customer service expert product knowledge and effective promotional strategies. This role involves engaging with customers providing personalized recommendations and ensuring a memorable shopping experience to enhance brand loyalty and achieve sales targets.

Key Responsibilities:

• Customer Engagement and Service:
• Greeting and Assistance: Welcome customers warmly and assist them in selecting perfumes based on their preferences needs and occasions.
• Personalized Recommendations: Utilize detailed product knowledge to recommend perfumes highlighting unique features benefits and usage suggestions.
• Demonstrations: Apply perfumes on customers and provide samples to allow them to experience the product.
• Problem Resolution: Address customer inquiries resolve complaints and ensure overall satisfaction by delivering prompt and effective solutions.
• Sales and Performance:
• Achieving Sales Targets: Meet or exceed individual and team sales goals by actively promoting and selling perfumes.
• Upselling and CrossSelling: Identify opportunities to upsell and crosssell related products such as skincare and makeup to maximize revenue.
• Sales Reporting: Track daily sales figures monitor performance against targets and report insights to management.
• Product Knowledge and Training:
• InDepth Knowledge: Maintain comprehensive knowledge of the full range of perfumes including new releases bestsellers and seasonal collections.
• Industry Trends: Stay updated on industry trends competitive products and consumer preferences to provide informed recommendations.
• Training Participation: Attend training sessions to enhance product knowledge and sales techniques.
• Merchandising and Store Presentation:
• Display Management: Ensure perfume displays are organized visually appealing and wellstocked. Regularly refresh displays to highlight new or promotional products.
• Inventory Management: Assist in monitoring stock levels managing inventory and ensuring timely replenishment of products.
• Promotional Activities: Set up and manage instore promotions events and special offers to drive customer interest and sales.
• Customer Relationship Management:
• Building Relationships: Develop and maintain positive relationships with customers to encourage repeat business and brand loyalty.
• Feedback Collection: Gather customer feedback to understand preferences and improve service delivery.
• Administrative Duties:
• Transaction Handling: Accurately process sales transactions handle cash and electronic payments and provide receipts.
• Reporting: Complete required reports on sales performance customer interactions and inventory status.
• Team Collaboration and Support:
• Teamwork: Work collaboratively with other sales staff to achieve common goals and ensure a seamless customer experience.
• Training Support: Assist in training new staff members and share best practices to enhance team performance.
• Compliance and Procedures:
• Adherence to Policies: Follow company policies and procedures including those related to customer service health and safety and data protection.
• Operational Efficiency: Ensure compliance with store operational procedures and contribute to a positive and efficient work environment.

Qualifications:

• Education: High school diploma or equivalent (additional qualifications in sales marketing or retail management are advantageous).
• Experience: Previous experience in retail sales preferably in the beauty or fragrance industry.
• Skills:
• Strong interpersonal and communication skills with a customerfocused approach.
• Indepth knowledge of perfumes and fragrance products.
• Ability to work in a fastpaced environment and manage multiple tasks effectively.
• Basic math skills for handling transactions and reporting.
• Attributes: Enthusiastic proactive and dedicated to providing exceptional customer service.

Key Performance Indicators (KPIs):

• Sales Performance:
• Achievement of individual and team sales targets including total revenue generated and average transaction value.
• Customer Satisfaction:
• Positive customer feedback and high ratings in customer satisfaction surveys or mystery shopper reports.
• Product Knowledge:
• Demonstrated understanding of product features and benefits as evidenced by effective customer interactions and sales results.
• Inventory Management:
• Accuracy in managing stock levels reducing stockouts and overstock situations and efficient handling of inventory replenishment.
• Visual Merchandising:
• Maintenance of organized and appealing product displays contributing to a positive shopping experience and effective promotion of products.

Job Type: Fulltime

Pay: RO325.000 RO500.000 per month

Ability to commute/relocate:

• Muscat: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• sales: 1 year (Preferred)

Application Deadline: 15/09/2024