Service Development Specialist

Service Design and Innovation: Lead the ideation and conceptualization of new services. Design service delivery models that enhance client satisfaction and operational efficiency.
Market Analysis: Conduct comprehensive market research to identify trends, assess customer needs, and understand the competitive landscape. Translate insights into actionable service development plans.
Project Management: Oversee the development and implementation of new services from concept through to launch. Ensure projects are completed on time, within budget, and meet quality standards.
Stakeholder Management: Collaborate with stakeholders across the organization, including marketing, IT, operations, and senior management, to gain buy-in and support for new service initiatives.
Financial Planning: Develop cost models and pricing strategies for new services. Work with finance teams to ensure new offerings are financially viable and meet profitability targets.
Training and Support: Coordinate with the training department to ensure that staff are equipped to deliver new services effectively. Oversee the development of training materials and programs.
Quality Assurance: Establish quality metrics and standards for new services. Implement continuous improvement practices to enhance service delivery over time.
Regulatory Compliance: Ensure all new services comply with relevant laws, regulations, and industry standards.