Purpose of Position: To provide office support to the technicians and office staff plan and execute functions order supplies and maintain supplies. Customer service and sales backup.
Duties & Responsibilities:
- Answer phones
- Check technicians in / out
- Assist technicians (mapping questions check in / out)
- Direct calls to appropriate staff take messages
- Assist with overflow sales calls follow up calls answer eQuotes
- Customer quality control calls
- Create all packets in advance maintain an inventory
- Print forms letters etc.
- Maintain and order office supplies
- Maintain and order equipment & cleaning supplies
- Mix cleaning solutions refill jugs refill tool shelves
- Order & create technician kits
- Create gift card sets gift sets
- Send birthday cards sympathy other correspondence
- Maintain birthday schedule gifts recognition
- Check vacuums clean replace bags maintain
- Empty train keep office neat organized
- Keep kitchen and bathroom clean stocked
- Manage uniform inventory list
- Maintain records and monthly stats (sales cancellations)
- File paperwork
- Run errands
- Assist owner with other tasks (scheduling active campaigns interviewing and on boarding technicians)
Results Expected:
- Smooth office operations
- Quality functions meetings
- Fun events employees recognized
- Neat clean organized office