Reservation Executive - Russian Speaker - Oman - MTS Globe

Company: DESERT GATE TOURISM OMAN

An organization built on professionalism extensive experience and guestcentricity Desert Gate was the longsought dream of a visionary who established the company in 2004 as a supplier of the local needs of toplevel tour operators in the UAE. Today it is a fullfledged premium DMC serving the seven emirates of the UAE Oman the Maldives and its newest destinations Qatar and Mauritius. Over the years the company has been recognised and rewarded for its innovative approach to product design as well as providing top notch service to its guests.

With a solid financial base complemented by a wellproven reliable top management boasting 75 years of combined experience in the travel industry Desert Gate envisions becoming the number one luxury travel group in the Gulf region with a plan to expand its services to other destinations that are culturally connected to its home market.

Desert Gate is part of the MTS Globe group (confidential and through that partnership has access to the bestinclass technology and cleanest XML feed in the industry. Also as a traditional DMC Desert Gate has all you can expect from a firstrate ground handler such as excellent contracting creative excursions and superior inresort service levels.

• Ensure all clients/agents request and reservations are answered and reconfirmed in a timely manner.
• Maintain all reservations for all services accurately in our reservation system.
• Following payments of each booking before arrival a must.
• Reconfirm bookings with all suppliers internally and externally.
• Ensure a successful and smooth operation through reconfirming all bookings prior to arrival
• Advising the availability and rates whenever required.
• Attending all calls and answer the agents requires.
• Providing good & reasonable alternatives hotels in the event of no availability of Original request.
• Communicating with the suppliers to solve the partners problems.
• Manage bookings through online reservations system of selective partners
• Secure all bookings for requested services or provide suitable alternatives if we cant confirm initial request
• Communicate any arrival irregularity to the partners and assist with inhouse amendments
• Advise availability and prepare offers including quotations and product descriptions if requested
• Attending to all calls of clients and suppliers
• Communicating with other departments internally for excursions visas ground handling sales and accounts enquiries
• Yielding through waiving cancellation charges and cancelling and rebooking reservations plus manual booking of exclusive offers for other partners
• Reassure promotional rates are booked at the hotels and accounts is informed accordingly for exclusive offers (e.g. lastminute clients)
• Forward confirmations and invoices to all partners (who are on autoinvoicing)
• Maintain a respectful ethical and positive communication and attitude all times.
• Base all decisions on the benefit of the company and end results required.
• Attend all trainings needed with an ongoing learning approach to all systems adopted by the company.
• Transfer of knowledge and relevant information with other colleagues as relevant.