Call Center Manager - Remote Work
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
Hilton is seeking a dynamic and experienced Call Center Manager to join our team on a part-time basis with the opportunity to work remotely from Doha, Qatar. As a Mid-to-Senior Level professional with at least 8 years of experience in call center management, you will be responsible for overseeing the operations of our remote call center team.
Responsibilities:
- Manage and lead a team of remote call center agents to ensure high levels of customer service and satisfaction
- Develop and implement strategies to improve call center performance and efficiency
- Monitor call center metrics and KPIs to identify areas for improvement
- Conduct regular performance evaluations and provide feedback to team members
- Handle escalated customer inquiries and complaints in a professional and timely manner
- Collaborate with other departments to ensure seamless communication and coordination
- Implement training programs to enhance the skills and knowledge of call center agents
- Stay up-to-date on industry trends and best practices in call center management
نوع التوظيف
