Manager - Aftersales AMPS - Al Mulla Group

Drive aftersales growth in Kuwaits marine diesel gas and onsite energy sectors and reaching customer satisfaction service excellence market share and profitability goals. Boost the companys future prosperity by promoting and providing the OEMs comprehensive state oftheart aftersales solutions to clients in the technology manufacturing and oil and gas sectors. Promote and create comprehensive value service solutions such as Value Care REMAN and overhaul enhanced warranties and engine replacements for clients across various industries. Optimize workshop operations promoting sales of maintenance services and parts through workshop and mobile fleet services. Responsible for everything from strategic plan development to practical implementation. Meet aftersales objectives and elevate the customer experience. Develop and implement strategic plans for the OEMs service solutions offerings in alignment with overall company objectives. Identify new opportunities for growth and expansion in various industrial markets. Lead and mentor a team of professionals. Provide guidance support and resources to ensure the teams success and professional development. Cultivate enduring relationships with clients suppliers and relevant stakeholders. Understand their requirements and work together to provide solutions that satisfy or surpass those expectations. Manage business unit budgets expenses and economic performance to maximize profitability and return on investment. Identify operational excellence opportunities and implement adequate financial controls. Stay updated on industry trends competitor strategies and updates particularly in the retail and industrial domains. Leverage insights from market analysis to guide strategic decisions and pinpoint fresh prospects for the business. Ensure compliance with all Al Mulla Group rules and policies and relevant regulations codes and standards governing the respective businesses. Stay informed about regulation changes and ensure that all business units comply.

Demonstrated a history of effective management and team leadership achievements. Indepth expertise in financial analysis budgeting principles of risk management and solution sales strategies. A comprehensive understanding of business operations aftersales explicit management and finance & controlling. Superb skills in communication negotiation and managing interpersonal relationships. Strategic thinker with a talent for problem solving and making wellinformed decisions as well as the capacity to identify issues aggregate data ascertain facts and conclude effectively. Essential OEM technical experience is required. Extensive familiarity with rotating equipment products. Thorough understanding of compliance regulations related to antibribery and .