1. All LAT Data is confidential.

1. LAT staff is to:
   1. Perform other duties as requested by immediate Superior within the scope of his/her function.
   2. Abide by and implement Quality Management System (Policies Processes Procedures Work Instructions and in particular Service Level Agreements with LAT customers).
   3. Follow Health & Safety Policies and Procedures.
   4. Respect colleagues coworkers superiors and individuals and present a positive image of LAT within the community.
   5. Contribute effectively and proactively to the continuous improvement of LAT through suggestions teamwork and involvement.
   6. Abide by legal and regulatory requirements.
   7. Perform the required services in a customer oriented and costeffective manner.

Reporting Line

1. Reports To (Administrative):

Lounge Supervisor

1. Reports To (Operational):

Lounge Manager

Scope of Work

The waiter/ Waitress applies all companys processes and steps of service that will guarantee an exceptional experience for customers.

Duties Responsibilities & Authorities

Duties & Responsibilities:

1. Greet and escort customers to their tables.
2. Present menu and provide detailed information when asked.
3. Offer menu recommendations upon request.
4. Upsell additional products when appropriate
5. Communicate any details to the team.
6. Check dishes and kitchenware for cleanliness and presentation and report any problems.
7. Arrange table settings and maintain a tidy area.
8. Carry dirty plates glasses and silverware to kitchen for cleaning.
9. Meet with F&B supervisor to review daily specials changes on the menu and service specifications for reservations.
10. Receive beverages according to standards and ensure proper inventory.
11. Follow all relevant health department regulations.
12. Provide excellent customer service to guests.
13. Any other duties associated with the job.

Dynamics

1. Within the Division:
   1. Hospitality Department
2. With other Sections/Departments:

Qualifications

1. Education & Experience (No. of years):

High school diploma technical school college degree or ongoing studies.

Hospitality degree is a plus.

At least oneyear experience in the similar position.

1. Fluent in Arabic English and French.
2. Selfmotivated and willing to go above and beyond the duties to exceed Customer expectations.
3. Ability to anticipate the needs of guests working proactively to be one step ahead.
4. Excellent communication skills both written and verbal (English Arabic and French are a must additional languages desirable).
5. Commitment to continuous improvement.

Knowledge Skills Abilities Required (Languages Computer literacy etc)

Selfmotivated and able to work independently.

1. Experience in providing high end quality in customer service and product to prestigious client(s)
2. Computer literate (Office Word Excel).
3. A good understanding of all regulatory and recommended procedures that relate to the airport environment.
4. Flexible to work on various shifts (days evening nights weekends and holidays).
5. Ability to follow processes and procedures and apply flexible approach when required.
6. Ability to stand on their feet for long periods of time and willing to take on extra shifts if requested by management.
7. Maintaining a high level of discipline regarding grooming and attendance.
8. Understanding of food quality and presentation.

Other Characteristics (Working Conditions Physical efforts Tools Special attire etc)

1. Fulltime with rotating shifts
2. On call duties are required as lounge operates 24/7.

Remote Work :

No