Lounge Manager
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
Executive Division
Hospitality Department
LOUNGE MANAGER
Approved By
Owner Section / Department Management
Owner Division/Department Management
Human Resources
Department
Quality Department
Authority for Final Approval
Entity
(Sec/Dep/Div)
HR Division
Executive Division
HR Division
Quality Department
Chief Executive Office
Function
Business Partner
Manager
Director
Manager
CEO
Name
Diana Fayad
Maya Bdeir
Roba Ahmadie
Nibal Bou Ghanem
Daniel Tarrega
Signature
Date of Approval
Instructions for Printing this document:
- Choose File then print.
- In the print menu choose scale to paper to size then choose A4.
- Click print.
EX: Quality Dept
Instructions for saving this document:
- Save this document according to the control number.
Date of Adoption
REVISION HISTORY
Revision
Date
Status
Description
Company Values
- All LAT Data is confidential.
- LAT staff is to:
- Perform other duties as requested by immediate Superior within the scope of his/her function.
- Abide by and implement Quality Management System (Policies Processes Procedures Work Instructions and in particular Service Level Agreements with LAT customers).
- Follow Health & Safety Policies and Procedures.
- Respect colleagues coworkers superiors and individuals and present a positive image of LAT within the community.
- Contribute effectively and proactively to the continuous improvement of LAT through suggestions teamwork and involvement.
- Abide by legal and regulatory requirements
- Perform the required services in a customer oriented and costeffective manner
Reporting Line
- Reports To (Administrative):
Hospitality Manager
- Reports To (Operational):
Hospitality Manager
Scope of Work
Oversee and direct all aspects of daytoday activities of the lounge to deliver a 5* service to passengers / guests to guests.
Contribute to the overall profitability of the lounge by achieving financial and nonfinancial targets creating a service excellent experience whilst maintaining the company brand standards.
Liaise with the company management and provide them with proper reporting.
Lead a team and provide input on the planning and hiring of shift staff their engagement training & development reward recognition and performance management.
Duties Responsibilities & Authorities
Duties & Responsibilities:
- Plan organize and manage operational functions in an effective and economical manner and ensure guests are consistently provided with the highest quality service.
- Lead motivate develop and directing the team (30/35 colleagues) while ensuring staff performance are managed to quality set objectives.
- Maintain proper staff scheduling.
- Ensure staff are trained competently and have the tools and equipment needed to carry out their job functions effectively and deliver a customer focused service.
- Develop personal development plans for team members to ensure progression and learning within roles.
- Constantly seek guest feedback to develop the lounge product and implement an action a plan to address any concerns.
- Identify new opportunities for enhancing the guests lounge experience and provide solutions to operational lounge challenges in keeping with the continuous improvement framework.
- Create an environment where constant improvement is actively encouraged and recognized.
- Oversee the ordering of all food and consumables and complete monthly Stock takes.
- Bring innovation to food offer and be actively involved in the menu workshops.
- Complete all H&S and F&S documentation in line with company policy and legal requirements.
- Conduct regular meetings with the clients to discuss progress and activities in lounge and record minutes and actions.
- Coordinate and manage the contract activities through effective regular communication with Clients and Colleagues.
- Identify opportunities for comarketing and PR leverage.
- Ensuring all health and Safety and Food and safety legislation is adhered to.
- Ensure accurate timely reports and provide regular updates according to company management requests.
- Performing other tasks and activities as requested
Dynamics
- Within the Division:
- Hospitality Department
- With other Sections/Departments:
Qualifications
- Education & Experience (No. of years):
- BA in Hotel Management or Business Administration MBA is a plus.
- Five to six years of relevant experience in a senior position in the hospitality field.
- Airport Lounge experience (is a plus).
- Experience in providing high end quality in customer service and product to prestigious client(s).
- Catering experience (4 or 5 * Hotel or similar environment).
- Proven supervisory / team management experience.
Knowledge Skills Abilities Required (Languages Computer literacy etc)
- A good understanding of all aspects of Lounge operations.
- Ability to deliver an exceptional Customer experience.
- Quality and process driven with particular focus on delivering results.
- Great attentions to maintenance and cleanliness.
- Passion for food and innovation.
- Experience of leading and managing teams to deliver results.
- Strong leadership with the ability to motivate and engage teams with fairness and empathy having courageous performance discussions as appropriate.
- Excellent communication skills (written and verbal) in English & Arabic.
- Demonstrate integrity dedication and commitment to continuous improvement.
- Detailoriented with the ability to manage under pressure.
- Strong planning and organizational skills.
- Flexible approach.
- Problem solving skills.
- IT Skills.
- Fulltime with rotating shifts
- On call duties are required as lounge operates 24/7.
Other Characteristics (Working Conditions Physical efforts Tools Special attire etc)
Remote Work :
No
نوع التوظيف
دوام كامل
