As a Lead Loyalty Digital Systems Officer you will be responsible to work with the Line Manager to conceptualize document and implement processes required to e

As a Lead Loyalty & Digital Systems Officer, you will be responsible to work with the Line Manager to conceptualize, document and implement processes required to ensure a customer focused operation for Loyalty and supporting Loyalty Digital Systems. Also works closely with the Loyalty department to identify business objectives, processes improvements for respective Loyalty requirements across the entire customer journey. Processes need to be regularly evaluated and continuously improved for collection and use of Customer data to enhance company understanding and to support the Commercial Vision of hyper personalization and micro segmentation.