ServiceNow Project Manager

• Selected candidate must reside within two (2) hours of the clients Headquarters in Woodlawn MD
  
• Selected candidate must be willing to work onsite at least 2 days a week.
  

• Work in tandem with the ServiceNow Solutions Architect/Engineer in planning the architecture development and implementation in the ServiceNow platform
  
• Schedule and facilitate all customer technical discussions/design/development meetings and provide inputs to further enhance the solution or approach.
  
• Provide guidance/support to the ServiceNow Developers assigned to the project.
  
• Provide guidance and in utilizing outofthebox capabilities of ServiceNow.
  
• Building New System Functionality
  
• Designing and Implementing an ATO Management Process
  
• Designing and Implementing Risk and POAM Oversight/Management
  
• Preparing Training and Documentation
  
• Defining and Establishing Change Management Process
  
• All other duties as assigned or directed.
  

Requirements

• Bachelors degree with 7 years of experience.
  
• Bachelors degree in Computer Science Mathematics Engineering or a related field
  
• 10 years of experience as an Infrastructure Project Manager developing customer project plans that are in line with SOWs terms and customer objectives.
  
• 5 years of experience working as a ServiceNow Project Manager.
  
• 3 years of experience managing the overall project relationship; identify and develop new opportunities with customers support early qualification and communicate those back to the ServiceNow Developers.
  
• 3 years of experience documenting key ServiceNow operational policies processes and methodologies applicable to project management.
  
• Ability to manage multiple ServiceNow Development initiatives.
  
• Good understanding of Agile software development practices
  
• Experience with using ServiceNow Integrated Risk Management (IRM) and CAM modules.
  
• Excellent verbal and written communication skills including presentation skills
  
• Must be able to obtain and maintain a Public Trust. Contract requirement.
  

• Track and coordinate multiple complex customer engagements simultaneously
  
• Ensure all agreed timelines and deliverable milestones are clearly communicated and successfully met.
  
• Communicate engagement progress to customer stakeholders.
  
• Interface with selected ServiceNow Partners to promote and support joint ServiceNow services and initiatives.
  
• Act as the primary point of contact and escalation
  
• Prepare and present project kickoff reviews and project closure presentations with customers.
  
• Create and distribute pertinent meeting minutes to keep parties up to speed with project progress.
  
• Monitor tasks and any occurring issues as well as notify project stakeholders of any impacting events on the project performance.
  
• Monitor project progress to avoid scope creep
  
• Manage and drive to completion customer project action items.
  
• ServiceNow Certification.
  
• Previous Government experience
  

• Indepth knowledge of key ServiceNow operational policies processes and methodologies applicable to project management.
  
• Strong entrepreneurial spirit; a desire and willingness to do whatever it takes".
  
• Strong experience in coordinating and managing small medium and largescale projects.
  
• Solid understanding of all aspects of the IT life cycle.
  
• Excellent Microsoft Project Visio and SharePoint proficiency.
  
• Clientoriented professional services mindset.
  
• Excellent research skills and the ability to manage details.
  
• Excellent analytical organization and time management skills.
  
• Ability to think outside the box.
  
• Ability to stay selfmotivated and selfdirected.
  
• Willingness to adapt to changing business and technical priorities.
  
• Ability to work in a fastpaced highperformance team environment.
  
• Ability to work with deadlines.
  
• In depth understanding of project management approach covering waterfall agile and hybrid methodologies.