TS Controller - Messaging

In this role, you will be managing the day-to-day operation and administration of unified collaboration platform. You will be technically responsible for management of collaboration systems for the Qatar Airways Group. The collaboration platform includes Exchange, Microsoft Skype for Business On-Prem, Microsoft Teams in a hybrid environment, Viva Engage and Cisco WebEx.

Responsibilities:
• Implementation and administration of unified collaboration platforms such as Microsoft Exchange, Microsoft Teams, SharePoint Online, OneDrive, Power Platform and Microsoft 365 stack in native and hybrid environment
• 24x7 based L2/L3 Technical & functional support to unified collaboration technology and its related systems, including incident handling, request management, customer queries and problem management.
• Maintain a highly secure system through proper system configuration and monitoring.
• Ensuring the operational health of the On-Prem and Microsoft 365 environment including security, availability, maintenance, performance, interoperability and reliability
• Automation of various tasks for the better management and availability of the systems
• Ensure to maintain data protection, Disaster Recovery procedures, and its up-to-date documentation.
• Perform Capacity Management with continuous monitoring to plan Hardware and Software upgrades.
• Life Cycle management of the system, including timely hardware and software upgrade and replacement.
• Provide technical consultation and guidance to peers, other technical teams, and application development/ support team.
• Maintaining technical documentation for Unified Communication Systems including SOP, Administration and configuration documents.