Support Associate
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
Job description
Job Description:
Starlink Qatar is seeking a motivated and proactive Support Associate to join our team. This is a work-from-home position based in Doha, Qatar. As a Support Associate, you will be responsible for providing exceptional customer service and technical support to our clients.
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Troubleshoot technical issues and provide solutions to customers.
- Document all customer interactions and resolutions in our CRM system.
- Collaborate with other team members to ensure customer satisfaction.
- Stay up-to-date on product knowledge and industry trends.
- Meet and exceed customer service targets and goals.
- Provide feedback to management on customer trends and issues.
Requirements:
- 2 years of experience in a customer service or technical support role.
- Excellent communication skills, both written and verbal.
- Resilient and able to handle difficult customers and situations.
- Hardworking and able to work independently.
- Strong problem-solving and decision-making skills.
- Able to adapt to a rapidly changing work environment.
- High school diploma or equivalent required.
نوع التوظيف
دوام كامل
