Finance Helpdesk
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
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Key Responsibilities
- Responsible for delivering help desk for finance transactional services to over 8 countries, responding to user queries via phone, email and other communication channels.
- To ensure that customers are provided with regular updates on their queries and follow up that the customer is fully satisfied.
- Support team projects as required.
- Support the Service Lead and contribute in the creation and continuous improvement of a helpdesk competency.
- Acts as first point of contact, identifying nature of queries and routing to the appropriate team.
- Take ownership, log & co-ordinate all related queries & requests from Helpdesk customers; Follow up and solve incidents; escalate incidents to when unable to resolve; Ensuring that service quality levels meet expectations.
- Communicates with customers through various means (oral, written, electronic) to remotely resolve customer problem; verifies resolution of problem with the customer
- Contribute to the development of global, AZ helpdesk and training processes
- Delivery of help desk support services against SLA targets.
- Provide technical knowledge / guidance or coaching with minor supervisory role, and provide feedback to the Service Lead
- Support the Service Lead when there are any ad hoc activities or projects
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Essential Requirements
- You should be studying Bachelor Degree in any Business or related course
- Preferably minimum of internship period of 6 months.
- You are proficient and able to communicate effectively in English and Mandarin to support China entity.
نوع التوظيف
المجال
القسم / المجال المهني
مكتب المساعدة والدعم الفني / خدمة العملاء / الاتصالات الهاتفية
