Sales Support Executive - DHL Express

Key capabilities

Problem Solving
The SSE will facilitate the problem solving for the team. SSE will analyze the root cause of ongoing problems to enhance the overall tools performance.

Planning and Organizing
The SSE will have to organize his/her time effectively to reach agreed commercial productivity standards.

Decision Making
The SSE will have the authority to make decisions in conjunction with the appropriate SPD knowledge.

Results Orientation
Continually strives to accomplish critical tasks with measurable results. Overcomes obstacles and makes adjustments to achieve results. Focuses self and others to achieve targets aligned with business goals.

Teamwork
Works cooperatively with others to achieve target and objectives. Accomplishes own tasks in support of team goals and actively offers to help colleagues. Supports group decisions.

Accountability
Acts responsibly. Can be counted on to keep commitments. Complies with DHL expectations policies and procedures. Builds others trust in own professionalism integrity expertise and ability to achieve results.
Communication Skills
Provides both verbal and written information in a timely clear and concise manner. Expresses ideas effectively adjusting style to the needs of others. Listens attentively and asks questions when needed to clarify information.

SelfManagement
Remains calm objective and controlled in responding to urgent or demanding situations. Maintains effective performance under pressure. Stays positive.

Attention to Detail
Is thorough and complete in performing all aspects of the job. Stays focused on the details of the job no matter how small. Checks and monitors work to ensure accuracy.

Experience

Essential
Excellent verbal communication skills and interpersonal style
Good clear command of the English language
Excellent organizational skills including ability to priorities workload.
Ability to effectively contribute as a team member as part of a busy team.
Proven ability to work under pressure in a fast paced time sensitive environment.
Demonstrated ability to use initiative/judgement to solve job related issues.
Good understanding of sales Tools.
Strong problemsolving capability.
Passion to provide excellent Service and Desire to get the job done.
Right 1st Time philosophy
3 years experience in a sales support role. with 1 year DHL experience required.
Proven track record
Computer Literate
Excellent written & spoken English Communication.
Ability to use formal and informal methods to persuade and influence others.
Good Analytical skills
Good Planning and organizing skills.
Personal motivation and able to work independently.
Achievement Drive
Organizational Awareness
Teamwork Adaptability & Change

• Essential
  Excellent verbal communication skills and interpersonal style
  Good clear command of the English language
  Excellent organizational skills including ability to priorities workload.
  Ability to effectively contribute as a team member as part of a busy team.
  Proven ability to work under pressure in a fast paced time sensitive environment.
  Demonstrated ability to use initiative/judgement to solve job related issues.
  Good understanding of sales Tools.
  Strong problemsolving capability.
  Passion to provide excellent Service and Desire to get the job done.
  Right 1st Time philosophy
  3 years experience in a sales support role. with 1 year DHL experience required.
  Proven track record
  Computer Literate
  Excellent written & spoken English Communication.
  Ability to use formal and informal methods to persuade and influence others.
  Good Analytical skills
  Good Planning and organizing skills.
  Personal motivation and able to work independently.
  Achievement Drive
  Organizational Awareness
  Teamwork Adaptability & Change

• Strong career support in an international environment.
• Great culture and colleagues.
• Multifarious benefit programm.