Key Account Manager Customer Success Manager Enterprise mfd
Key Account Manager Customer Success Manager Enterprise mfd
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
Join Our Client s Team as a Customer Success Manager!
At Eurotriade we are excited to present an exceptional career opportunity with one of our esteemed clients a leading company dedicated to transforming data protection into a competitive advantage. With their innovative Privacy Solution Platform they empower businesses across various industries to manage data responsibly. Their mission is to revolutionize data protection and they are looking for a dynamic Customer Success Manager (m/f/d) to join their team with a focus on enterprise customers.
What You ll Do:
- Customer Journey Support: Guide and support existing customers throughout their journey from onboarding to ongoing operations.
- Personalized Customer Care: Proactively engage with your regular customer base addressing their concerns and needs with a personal touch.
- Training & Expertise: Conduct user training for the software representing the company as a trusted advisor and subject matter expert.
- Project Management: Manage customer projects by identifying requirements creating project plans and coordinating implementation with the product team.
- Customer Satisfaction: Continuously seek opportunities to enhance customer satisfaction and implement measures to maintain high service standards.
- Upselling & CrossSelling: Identify and act on upselling and crossselling opportunities through indepth analysis of customer needs in collaboration with the sales team.
- Collaboration: Work closely with product development and sales teams to refine and expand the software incorporating customer feedback.
- Team Development: Contribute to the growth and improvement of the Customer Success team with your insights and experience.
Requirements
What You Bring:
- Experience: Proven experience in a similar role particularly in SaaS solutions or enterprise software.
- Customer Focus: Strong commitment to customer satisfaction with excellent problemsolving skills.
- Communication Skills: Proficient in German and English with the ability to communicate clearly and effectively.
- B2B Service Background: Ideally experience in customer service within the B2B sector.
- Tech Enthusiasm: Passion for software solutions digitalization and legal matters.
- Adaptability: Even if you dont meet all requirements a willingness to learn and a proactive attitude are highly valued. Career changers are welcome to apply!
Benefits
Why Join
- Impactful Role: Engage in diverse and responsible tasks with ample room for creativity and initiative.
- Comprehensive Training: Receive thorough onboarding and continuous training to become an expert in your field.
- Collaborative Environment: Work in a small international team with flat hierarchies and open communication.
- Flexible Work Options: Enjoy flexible working hours with the possibility of remote work.
- Fair Compensation: Benefit from a competitive salary package.
- Modern Workplace: Operate from stateoftheart facilities near Berlin Central Station.
- Team Spirit: Participate in regular team and company events fostering a vibrant and connected workplace culture.
If you re ready to take on a challenging and rewarding role apply now and become part of a forwardthinking company that values innovation and customer success.
To express your interest or learn more contact us today at Eurotriade. Lets take your career to the next level!
What You Bring: Experience: Proven experience in a similar role, particularly in SaaS solutions or enterprise software. Customer Focus: Strong commitment to customer satisfaction, with excellent problem-solving skills. Communication Skills: Proficient in German and English, with the ability to communicate clearly and effectively. B2B Service Background: Ideally, experience in customer service within the B2B sector. Tech Enthusiasm: Passion for software solutions, digitalization, and legal matters. Adaptability: Even if you don't meet all requirements, a willingness to learn and a proactive attitude are highly valued. Career changers are welcome to apply!
نوع التوظيف
دوام كامل
