Customer Relationship Manager

We are seeking a dynamic and experienced Customer Relationships Manager for a technologydriven automotive brand. Ideal candidate must have a proven track record within Automotive industry.

• Responsible for supporting the planning and system construction of the companys user services including operation service platform user management customer service and other products and supporting the efficiency management of personnel and affairs for partners at all levels;
  
• Able to delve into the business needs of Cend users formulate corresponding business plans and goals and complete various assessment data and indicators;
  
• Able to gain a deep understanding of retail and fleet needs identify areas for improvement in processes and products;
  
• Enhance user retention and activity serving the entire user lifecycle;
  
• Analyze product defects through data analysis optimize products and enhance user experience.
  

Requirements

• Bachelors degree or above
  
• Excellent written and verbal communication skills.
  
• Experience in customer operation support platforms (ERP customer service CRM etc.) proficient in user operations customer service systems and service systems; experience in OEM is desirable.
  
• Strong product owner awareness excellent communication and coordination skills and ability to withstand pressure (business promotion and selfmanagement skills;
  
• Strong data analysis skills adept at driving business product innovation from a data perspective.