Reports to:Chief Growth Officer
Key interactions: Marketing Customer Success Marketing Analytics
Job Purpose/Role Description:
We are seeking a highly organised and analytical Sales Operations Specialist to join our team. The Sales Operations Specialist will play a crucial role in supporting our sales team by streamlining processes managing data and ensuring efficient operations.
Key Responsibilities:
Sales Process Management:
- Collaborate with sales leadership to oversee and optimise the endtoend sales process to ensure efficiency and effectiveness.
- Support the development and implementation of standardised sales procedures and best practices.
- Monitor and analyse sales performance metrics to identify areas for improvement.
CRM Sales System Administration :
- Maintain and manage the Customer Relationship Management (CRM) system ensuring data accuracy and integrity.
- Train sales team members on CRM best practices and usage.
- Generate and analyse reports to provide actionable insights to the Sales team.
Sales Reporting and Analytics :
- Create and maintain sales dashboards and reports to track key performance indicators (KPIs).
- Analyse sales data to identify trends opportunities and areas for improvement.
- Provide regular updates and reports to Sales leadership and other stakeholders.
Forecasting and Planning :
- Assist in the development of sales forecasts and plans.
- Monitor sales pipeline and provide regular updates on forecast accuracy and sales projections.
- Support sales leadership in strategic planning and decisionmaking processes.
Sales Support :
- Provide operational support to the sales team including managing sales tools and resources.
- Coordinate with marketing finance and other departments to ensure alignment and support for sales initiatives.
- Assist in the preparation of sales proposals and contracts.
Process Improvement :
- Identify and implement process improvements to enhance sales efficiency and effectiveness.
- Collaborate with crossfunctional teams to streamline workflows and remove bottlenecks.
- Stay updated on industry trends and best practices in sales operations.
Data Management :
- Ensure the accuracy and completeness of sales data in all systems and databases.
- Conduct regular data audits and cleanups to maintain high data quality.
- Develop and enforce data governance policies and procedures.
Qualifications & Experiences:
- Bachelors degree in business Marketing or a related field.
- Strong understanding of B2B sales processes lead generation technics and sales methodologies.
- Curiosity or foundational knowledge in analytics.
- High level of competency in Excel and Powerpoint.
- Excellent communication and interpersonal skills with the ability to engage and build rapport with prospects.
- Selfmotivated and resultsdriven with a sense of urgency to achieve goals and objectives.
- Ability to work independently and as part of a team in a fastpaced dynamic environment.
- Adaptability and willingness to learn and implement new strategies and techniques.
- Outstanding written and oral ability in English.
- Experience in delivering training preferred.