Business Analyst IT Support Specialist -

Role: IT Support Specialist

Duration: 012 month(s) Contract

Location: BOSTON MA 02116 High

Onsite

Musthave skills for this role:

• ITSM
• Desktop management
• Customer Service

• Prepare and image new laptops using standardized imaging processes.
• Ensure all necessary software and configurations are correctly installed and functioning.
• Perform quality assurance checks to confirm that the laptops meet company standards before deployment.

• Coordinate with endusers to schedule laptop refresh appointments.
• Communicate the refresh process timeline and expectations clearly to endusers.
• Address any concerns or questions from endusers promptly and professionally.

• Accurately update the CMDB with new hardware information.
• Ensure that all asset details including serial numbers and user assignments are current and correct.
• Maintain detailed records of all changes for auditing and tracking purposes.

• Assist endusers with backing up and transferring data from old laptops to new ones.
• Ensure data integrity and confidentiality during the transfer process.
• Provide postrefresh support to resolve any issues related to the new laptops.

• Follow established procedures for the disposal of old laptops and other IT assets.
• Ensure that all data is securely wiped from devices before disposal.
• Manage asset disposal in compliance with company policies and environmental regulations.

• Maintain a high level of efficiency refreshing 1015 laptops per day.
• Continuously look for ways to streamline the refresh process and improve efficiency.
• Ensure minimal downtime and disruption for endusers during the refresh process.