SaaS Account Executive Qatar market
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
Scope of Work:
Dispatching service technicians daily to meet customer service needs. Position requires having a strong understanding of the geographical area that the dispatcher is based, great communication, problem solving skills and attention to detail. Project Management: manage scope of project and schedule of technicians.
Job Summary:
- Excellent communication and customer service skills.
- Ability to handle an extremely high volume of service calls.
- Negotiating priority of service call.
- Create detailed project plans, with all tasks, dependencies, and timelines identified, and keep those project plans continuously updated.
- Ensure scope, schedule, and budget data are communicated to stakeholders as they may evolve throughout a project.
- Must have an above average ability to multi-task in a fast-paced environment.
- Must work well under pressure and attention to detail is an absolute must.
- Attention to data entry, updating information in a timely manner throughout the day.
- Continuous communication with service technicians and providing optimal routing.
- Technical support; providing directions, changes in scheduling, etc.
- Notifying customers of delay in delivery schedule.
- Track that our service technicians comply with customer requirements.
- Assist in closing service calls and invoicing.
- Collect and review service technician s paperwork and notes for completeness.
- General office duties (faxing, scanning, typing, filing, etc.)
Requirements
Education Requirements:
- High school diploma or equivalent.
- 3+ years of experience dispatching Field Service Techs
- Strong computer skills, excellent communication and organizational skills.
- Proven ability to accurately and quickly develop creative solutions to problems.
- Self-starter with multi-tasking ability and strong interpersonal skills.
- Experience using internet maps and dispatch software.
Benefits
- Medical, Dental & Vision start the date of hire
- 401K & Roth IRA Retirement Plan
- Complimentary Life Insurance Policy
- 16 days of PTO + 8 paid holidays
Education Requirements: High school diploma or equivalent. 3+ years of experience dispatching Field Service Techs Strong computer skills, excellent communication and organizational skills. Proven ability to accurately and quickly develop creative solutions to problems. Self-starter with multi-tasking ability and strong interpersonal skills. Experience using internet maps and dispatch software.
نوع التوظيف
القسم / المجال المهني
الحسابات / الضرائب / التدقيق / سكرتير الشركة
