Export Customer Service - Cairo Egypt

Position Overview: The Senior Customer Sales Representative will be responsible for managing CSR team improving relationships with key customers and ensuring the successful execution of export shipments. This role requires a strong understanding of international trade excellent communication skills and a proven track record of building and maintaining customer relationships in a competitive market environment.

Key Responsibilities:

• Customer Relationship Management: Cultivate and maintain strong relationships with key customers understanding their needs preferences and challenges to provide tailored solutions and exceptional service.
• Orders processing: Prepare Sales orders for export shipments based on customer requirements and pricing guidelines.
• Order Management: Coordinate with internal departments including production logistics and finance to process orders efficiently monitor shipment status and resolve any issues to ensure ontime delivery and customer satisfaction.
• Export Documentation: Ensure all export documentation including invoices packing lists and shipping documents is accurate and compliant with international trade regulations and customer requirements.
  Issue Resolution: Address customer inquiries concerns and complaints promptly and effectively proactively seeking resolutions to maintain customer satisfaction and loyalty.
• Continuous Improvement: Drive continuous improvement initiatives in sales processes customer service standards and product offerings to enhance competitiveness and profitability in the export market.
• Bring new insights to improve the process of exports shipments

Qualifications:

• Bachelors degree in Business Administration International Business Marketing or related field. Masters degree preferred.
• Minimum of 5 years of experience in sales preferably in export or international trade.
• Strong understanding of international trade regulations export documentation and logistics processes.
• Excellent communication negotiation and interpersonal skills with the ability to influence and persuade stakeholders at all levels.
• Strategic thinker with the ability to analyze market data identify trends and develop actionable insights to drive business growth.
• Proficiency in MS Office suite and (SAP S4/HANA is a plus)
• Fluency in English both written and spoken. Knowledge of additional languages is a plus.

Benefits:

• Comprehensive health insurance
• Opportunities for career advancement and professional development.
• Collaborative and inclusive work environment with a focus on innovation and excellence.
• Exposure to global markets and diverse cultures.

Remote Work :

No