Workplace Champion

Position Summary: The Workplace Navigator is the ambassador of our company a key member of the team providing customer service at our facilities.

This position is responsible for ensuring a smooth integration and ongoing experience for employees in the workplace providing assistance with workplace spaces tools & processes and making sure the facility remains ready to receive staff each day. The Workplace Champion will report into the facilities department with a vast connection to local team.

Key Responsibilities:

Provide support to the employees; insight and support on tools and processes introducing and reinforcing protocols & etiquette being visible and available to the employees to answer questions & provide information about the work environments.

Always promote a positive service image of the company.

Provide feedback and suggestions raised by the users to our team.

Conduct daily floor walks to ensure space readiness; all reservable desks & offices are clear and equipment is working and conference room furniture & equipment is accounted for and working.

Responsible for the upkeep and management of shared spaces support items such as supply drawers sanitary stations equipment etc.

Proactive management of communal floor areas including hubs vending areas kitchen areas meeting rooms and toilets engaging with the relevant teams as appropriate (engineering cleaning vending building management conference suite)

Manage the locker process & ongoing distribution post implementation.

Participate in & conduct a variety of meetings with employees and partners as defined in the playbook.

Create and distribute newsletter & other relevant communications.

Support moves/changes across the workspace

Have a friendly yet assertive to approach business users to keep desks clear

Hold monthly surgeries with floor occupants and key stakeholders building harmonious relationships between building occupants supply partners

Carry out inductions and coffee chat with new starters

Assist conference services teams where applicable.

Report all incidents and exposure to risks to the Facilities Manager so that they can be investigated Ensure all Health & Safety requirements are met in accordance with Health and Safety incountry and Contractual requirements

Adhere to all Services Site Operating Procedures Standards and Policies and all customer site rules Always maintain a professional appearance and adhering to company personal presentation standards

Support and drive global implementations of Host & Service Excellence Program