Shop Supervisor

Job Description

Reporting to the Spa Manager, responsibilities and essential job functions include but are not limited to the following:

• Manage and carry out procedures, have current knowledge of treatments, and ensure all treatments comply with current legislation and company standards.
• Ensure client experience is proficient including bookings, payments, and consultation cards.
• Interact and communicate effectively with clients, members, team members, guests, and management team.
• Ensure team works to meeting department sales targets and ensure that sales are recorded accurately.
• Ensure health, safety and local regulations are complied. Spa rules are observed and followed by members, clients and employees.
• Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services.
• Comply with hotel security, fire, and health and safety regulations.
• Assists with other responsibilities and duties in the absence of a team members or other tasks assigned by the manager.
• Follows all policies and procedures ascertained by the hotel.
  

Qualifications

• Experience working in the spa industry.
• Relevant qualifications for the role.
• Positive attitude.
• Good communication skills.
• Committed to delivering a high level of customer service.
• Excellent grooming standards.
• Flexibility to respond to a range of different work situations.
• Ability to work on your own or in teams.
  

Additional Information

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.