Saas Sales Account Manager

Job Description

• Manage a portfolio of accounts to achieve longterm success.
• Act as the point of contact and handle customers individual needs.
• Generate new business using existing and potential customer networks.
• Resolve conflicts and provide solutions to customers in a timely manner.
• Report on the status of accounts and transactions.
• Suggest actions to improve sales performance and identify opportunities for growth.
• Be the primary point of contact and build longterm relationships with customers.
• Help customers through email phone online presentations and in person meetings.
• Develop a trusted advisor relationship with key accounts customer stakeholders and executive sponsors.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Forecast and track key account metrics.
• Responsible for keeping current clients satisfied and delivering exceptional client service on a daytoday basis.
• Monitor and analyze customers usage of our product.
• Liaise between the customer and internal teams.

Job Requirements

• BS/MS degree in business administration or a related field.
• Minimum 2 years of experience.
• Business and reporting skills.
• Problem solving abilities.
• Expert product and industry knowledge coupled with the ability to deal with clients at all levels and translate client needs.
• Demonstrated ability to communicate present and influence credibly and effectively at all levels of the organization.

Remote Work :

No