Customer Service Representative - I -

Job Title: Customer Service Representative I
Location: Remote (CST Time zone)
Salary Range: up to 1000 USD

Work Schedule: PartTime Friday and Saturday 10:30 PM to 7:00 AM CST

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives founders and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and USbased businesses connecting candidates from vibrant regions like Latin America the Philippines India Pakistan Bangladesh and Africa with leading American companies. Discover a world of career possibilities with Sagan.

Position Overview:

The Customer Service Representative is responsible for handling incoming and outgoing customer calls in a professional and courteous manner. This role involves resolving customer inquiries understanding customer needs providing information about services booking appointments selling memberships and ensuring a positive customer experience. Must meet performance targets and adhere to company policies and procedures.

Key Responsibilities:

Customer Interaction:

• Answer incoming calls and book appointments promptly and efficiently.
• Make outbound calls to customers for followups.
• Provide accurate information about services provided.

Issue Resolution:

• Handle customer complaints or issues resolving them in a timely and effective manner.
• Escalate complex issues to the Team Lead when necessary.
• Document all customer interactions and maintain accurate records.

Sales and Promotion:

• Identify and seize opportunities to sell memberships.
• Meet or exceed performance metrics.
• Participate in promotional activities and campaigns as directed by management.

Customer Service:

• Ensure a high level of customer satisfaction by delivering exceptional service.
• Follow up with customers to ensure their issues are resolved and they are satisfied with the service provided.
• Collect and record customer feedback to help improve service quality.

Operational Support:

• Adhere to company policies procedures and guidelines.
• Use call center software and other tools to manage customer interactions.
• Participate in training sessions to stay updated on products services and processes.

Team Collaboration:

• Work collaboratively with team members to achieve common goals.
• Share knowledge and best practices with colleagues to improve overall team performance.
• Participate in team meetings and contribute to a positive work environment.

Qualifications:

Education:

• High school diploma or equivalent (required).

Experience:

• Previous sales or account management experience (preferred).
• Previous experience in a customer service role (preferred).
• Experience in a call center environment (preferred but not required).

Skills:

• Excellent communication and interpersonal skills.
• Strong problemsolving abilities and attention to detail.
• Ability to handle stressful situations calmly and effectively.
• Proficient in using call center software and other related tools.
• Ability to work in a fastpaced environment and manage multiple tasks.

Remote Work :

No