Experience yst - LATAM -
Experience yst - LATAM -
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Job Description
Job Title: Experience Analyst LATAM
Location: Remote (CST Time Zones)
Salary Range: up to 1700 USD
Work Schedule: Monday to Friday 11:00 AM to 07:00 PM (CST)
NOTE: INDEPENDENT CONTRACTOR POSITION
Company Overview:
Sagan is an exclusive membership community for top executives founders and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and USbased businesses connecting candidates from vibrant regions like Latin America the Philippines India Pakistan Bangladesh and Africa with leading American companies. Discover a world of career possibilities with Sagan.
Position Overview:
We are seeking a highly organized and detailoriented Experience Analyst to elevate our customer experience by being one of the first points of contact for our residents. The Experience Analyst will manage a high volume of calls document interactions and work diligently to solve resident concerns and issues. The ideal candidate will have excellent communication skills be driven adaptable and possess the ability to handle diverse customer interactions effectively.
Key Responsibilities:
- Customer Interaction: Handle and document a large array of resident calls throughout the day providing solutions to concerns and issues.
- Communication: Maintain clear and professional communication with residents ensuring a positive and helpful interaction.
- ProblemSolving: Utilize problemsolving skills to address and resolve resident issues efficiently.
- Documentation: Accurately document all interactions in the system to maintain detailed records of resident communications.
- Process Adherence: Follow established processes and procedures while being adaptable to changes as needed.
Qualifications:
- Language Skills: Excellent spoken and written English is required.
- Experience: Previous experience in a call center or customer service role is preferred.
- Technical Skills: Proficiency in using Google Suite and other relevant software.
- Attributes: Strong problemsolving abilities attention to detail and the ability to adapt to different processes and people.
NicetoHaves:
- Outgoing personality with a friendly and positive attitude.
- Experience with diffusion techniques and customer engagement strategies..
Please note: To ensure prompt processing of your application we kindly request that you submit your resume and intro video in English format.
Remote Work :
No
Employment Type
Full Time
