Technical Support Analyst

Job Title: Technical Support Analyst Tier 2
Location: 11 Technology Drive Irvine CA
Day 1 Onsite (within 30 minutes or 30 miles of Irvine CA)
Endclient laptop
ASAP start once criminal & education checks clear
Rate: $35/hr on W2 All incl (MAX)

Client: Cognizant / OptumHealth

Job summary:
As a Technical Support Analyst Tier 2 you will leverage your expertise in database design field service and desktop support to drive impactful geospatial projects. With 510 years of experience you will play a crucial role in analyzing spatial data providing remote desktop support and designing robust databases to support our geospatial initiatives.

Required Skills/Experience:
Experienced IT (510 years)
L2/L3
Handson Hardware Desktop Support
Call Center/Phone Support
Customer Support Experience
ITSM

Roles & Responsibilities:
Analyze spatial data to identify patterns and trends that can inform business decisions and strategies.
Provide remote desktop support to ensure seamless operation of geospatial software and tools for team members.
Design and maintain databases that store geospatial data ensuring data integrity and accessibility.
Collaborate with field service teams to gather accurate geospatial data and ensure its proper integration into existing systems.
Develop and implement geospatial models and algorithms to solve complex spatial problems.
Create detailed maps and visualizations to represent spatial data in an easily understandable format.
Conduct quality assurance checks on geospatial data to ensure accuracy and reliability.
Provide training and support to team members on the use of geospatial tools and software.
Develop documentation and guidelines for best practices in geospatial data management and analysis.
Work closely with crossfunctional teams to integrate geospatial data into broader business processes and systems.
Monitor and evaluate the performance of geospatial systems and make recommendations for improvements.
Stay updated with the latest advancements in geospatial technology and incorporate them into the companys operations.
Ensure compliance with data privacy and security regulations when handling geospatial data.

Qualifications:
Possess strong analytical skills with a focus on spatial data analysis.
Have extensive experience in database design and management.
Demonstrate proficiency in providing remote desktop support for geospatial software.
Exhibit excellent problemsolving skills and attention to detail.
Show ability to collaborate effectively with field service teams.
Have strong communication skills to convey complex geospatial information clearly.
Be adept at using geospatial software and tools for data analysis and visualization.