Client Service Manager
Client Service Manager
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Job Description
Job Title: Client Services Manager
Job Code: 131
Job Location: Remote Opportunity
Job Schedule: Monday through Friday
Job Description:
Client Service Manager (CSM) will support field service operations for our private and Public Safety customers in the States through customer service and support activities. This customerfacing role will report to the Northeast Regional Service Manager.
The CSM will hold ranging responsibilities include but not limited to; oversight of installation contract negotiation and warranty support preventive maintenance corrective maintenance and oversight of infrastructure equipment.
Pay: $28.00 $37.00
Essential Functions:
- Employ their basic understanding of project management system engineering and customer facing skills
- Deliver quality service level agreement (SLA) compliance and create key performance indicator (KPI) support statistics
- Attain financial objectives
- Manage subcontractors to ensure obligations and high standards of workmanship are met
- Manage existing twoway radio maintenance contracts in accordance with signed agreements
- Interface with the customers staff to resolve issues and propose problem solutions
- Work with our Authorized Service Centers and Network Solution Providers
- Develop quotes in response to Request for Information (RFI) or Requests for Proposal (RFP) as required
- Review and approve vendor invoices
- Oversee contract negotiation and approve customer invoicing
- Oncall in a managerial role to provide support and problem escalation role between vendors field technicians customers and our factory/engineering organizations
Qualifications:
- Bachelors Degree and 2 years prior experience 2 year postsecondary/AA Degree and 6 years prior experience. In lieu of a degree minimum of 6 years of prior related experience.
Preferred Additional Skills:
- Experience in a field service delivery organization PSAP emergency management or team lead.
- Experience managing Land Mobile Radio (LMR) radio communication technicians and daily operations along with negotiating maintenance contracts and renewals.
- Proven leadership in land mobile radio systems mobile data microwave networks TCP/IPbased networks fiber optic networks VoIP VPN or 911 systems.
- Knowledge of telecommunication systems including T1 Microwave and IP Networks
- Must be able to multitask and effectively prioritize activities & assignments
- Must be customer centric and inherently understand customer service and customer satisfaction
- Good communication skills both verbal and written
- Computer skills must include being proficient with the Microsoft Office suite of programs
- Must have a valid drivers license.
- Experience with support infrastructure related to communications systems including but not limited to: Tower Construction Antenna Systems Installation and Testing Shelter Construction and Installation (HVAC Electrical UPS and DC Power Systems) Generators Transfer Switches and Fuel systems Alarm sensors and interfacing to the communications system for SCADA remote monitoring. Grounding systems installation testing and configurations Lightning Protection systems
What we do at Sweve Tech LTD
Founded with a mission to shake up the industry and be a global leader Sweve Tech Ltd specializes in electrical and electronics engineering Civil Engineering Building and Maintenance serving clients across continents. Whether its installations troubleshooting or technical maintenance weve got it covered. With a team of seasoned experts and operations across four continents we are not just here to solve problems we are here to futureproof businesses and our customer base. Lets just say when it comes to innovative solutions Sweve Tech is always a step ahead.
#LIRemote
In compliance with pay transparency requirements the salary range for this role in Colorado Hawaii Illinois Washington State and New York State is $58500 $108500. For California Seattle and New York City the salary range for this role is $67500 $125500. This is not a guarantee of compensation or salary as final offer amount may vary based on factors including but not limited to experience and geographic location. Sweve Tech also offers a variety of benefits including health and disability insurance 401(k) match flexible spending accounts EAP education assistance parental leave paid time off and companypaid holidays. The specific programs and options available to an employee may vary depending on date of hire schedule type and the applicability of collective bargaining agreements.
Remote Work :
No
Employment Type
Full Time
