Customer Excellence Manager

Total Exp : 14 to 20 years

Industry Exp: Shared services Consulting Oil & Gas

As a Customer Excellence Manager you will work with the Operations teams in ensuring that the function delivers exceptional experience to its customers. The customer excellence manager will be a part of the functional leadership team and help integrate across partner excellence insights and performance transformation and automation and functional operational excellence. Ultimately your goal is to cultivate longterm customer loyalty by consistently delivering value and exceeding expectations. Your performance will be measured against process performance as well as improved customer satisfaction.

Key Accountabilities

• Integrating all projects and programs that impact the function you are supporting and be a voice into the function and the voice of the function in other forums

• Joint Ownership of ensuring closed looping on all actions from partner forums and creation of data and insights for the engagement forums

• Monitoring business performance and working with the functional leadership and functional open to drive continual improvement.

• Support the function in service recovery plans and roadmap to recover on missed metrics

• Developing a strategic partnership roadmap aligned with company goals and strategize ways to grow current customer relationships.

• Support the functional leader in monitoring and meeting the performance contract for the function

• Be the single source of data and inputs for the function into all strategic reports and dashboards working together with the function and under the guidance of the functional leader.

• Translate all data and insight requirements of the function into formal demand to help the relevant teams complete these Hold all teams supporting the function to account on their results.

Interested can contactOR email resume to

Customer Excellence Manager,"Operational excellence","customer","o2c","Global Service Operations","client management","supply chain","Strategic Planning and Execution","Process Excellence and Continuous Improvement","CSAT","order management","claims and recoveries processes","Celonis","Aris","Salesforce","Business Capability","Business excellence","service excellence","customer journey","roadmap",customer relationships