IT EDI Specialist -

Overview of the Position

We are currently seeking a detailoriented and experienced IT Specialist with EDI (Electronic Data Interchange) experience to join our team. The ideal candidate will develop strong working relationships with internal teams and external partners to support various integration technologies and data formats. This role involves managing our EDI systems and solutions while also handling IT administrative tasks and enhancing IT security within the company. Responsibilities include managing multiapplication and trading partner environments creating and maintaining transaction maps and ensuring the smooth flow of information through effective monitoring and troubleshooting.

Specific Duties and Responsibilities:

• Develop strong working relationships with internal teams and external partners to support a variety of integration technologies and data formats including ANSI EDI X12 JSON XML
• Work with multiapplication and trading partners environment to support various connection protocols such as SFTP AS2 FTPS etc.
• Create and maintain maps for various transactions includingand 820
• Coordinate and support EDI onboarding of multiple trading partners across different VANs and follow mapping guidelines.
• Create and maintain documentation related to EDI processes and procedures including mapping specifications data interchange agreements and trading partner profiles.
• Conduct endtoend testing of EDI and integration projects documenting test cases scenarios and results to ensure accuracy and compliance with industry standards.
• Monitor audit and report on newly implemented integrations to ensure that they are stable and operating as expected.
• Respond promptly and accurately to incoming customer and external vendor inquiries escalating if needed to the appropriate resource(s). Fully understand and assess client reported issues to determine prioritization.
• Monitor and troubleshoot EDI transactions identifying and resolving any errors or discrepancies in a timely manner to ensure a smooth flow of information.
• Contribute to team efforts by supporting continuous improvement initiatives and upholding high standards of performance and service.
• Deliver exceptional customer service to both internal and external stakeholders.
• Apply superior knowledge on wholesaler account set ups EDI and dispensing data (switch) requirements.
• Provide continuous updates to customers on open items ensuring proper followup and steps to close cases take place.
• System Administration and Maintenance: Managing user accounts permissions and access to Microsoft 365 services like Exchange SharePoint Teams and OneDrive.
• Ensuring that all systems and software including M365 applications are up to date with the latest security patches and features.
• Offering training and support to employees on how to effectively use M365 tools and other software.
• Diagnosing and resolving issues with M365 applications connectivity and other ITrelated problems.

Skills and Competencies:

• Strong understanding of EDI standards and protocols.
• Ability to create and maintain transaction maps.
• Strong knowledge of ERP systems and their integration with EDI.
• Solid understanding of network security measures and IT infrastructure.
• Excellent documentation and organizational skills.
• Strong troubleshooting and problemsolving abilities.
• Exceptional communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Resilience and perseverance.
• A great attitude and a love for problemsolving.

Preferred Qualifications:

• 13 years of experience as an IT Specialist or in a similar role.
• Experience working with Walmart EDI systems True Commerce and NetSuite
• Experience with Microsoft 365