Cashier

Cash Handling and Transactions:

• Receive payments via cash, check, credit cards, vouchers, or automatic debits in accordance with Standard Operating Procedures (SOPs) related to cash handling.
• Compute and record transactions accurately, ensuring 100% accuracy for all register transactions.
• Perform cash counts and record float before trading begins and upon close of trading.
• Handle cash and maintain safe custody of collected cash, while conducting regular audits on procedures and processes.

Customer Service:

• Ensure customers are promptly attended to and their needs are met satisfactorily.
• Work efficiently and effectively to minimize queues and waiting times.
• Maintain clean and orderly checkout areas to enhance customer experience.
• Monitor and maintain adequate stock levels of printed stationery as per requirements.

Reporting and Review:

• Review and adhere to SOPs regularly to ensure compliance and efficiency.
• Generate productivity reports to track performance and identify areas for improvement.
• Monitor and report on customer satisfaction metrics such as ICSS (Internal Customer Satisfaction Score) and Local CSI (Customer Satisfaction Index).
• Analyze waiting times and take necessary measures to optimize service efficiency.