Multilingual Customer Advisor In Lisbon - Portugal

Exciting Opportunity with Cross Border Talents: Become a Customer Support Representative in Lisbon Portugal!

Are you passionate about using your language and technology skills in a dynamic and multicultural environment Cross Border Talents is on the lookout for Customer Support Representatives proficient in various languages to join our team in Lisbon Portugal. This role not only offers a unique professional experience but also the chance to live in one of Europes most beautiful destinations and gain valuable international exposure.

Languages We Are Hiring For:

• German (Remote in Portugal)
• Dutch
• Italian (Remote in Portugal)
• French (Remote in Portugal)
• Turkish (Remote in Portugal)
• Czech (Remote in Portugal)
• Slovak
• Slovenian
• Hungarian
• Ukrainian
• Latvian
• Estonian
• Danish
• Finnish
• Norwegian
• Swedish

Your Role as a Customer Support Representative:

As a Customer Support Representative you will be the first point of contact for customers. Your primary responsibilities will include:

• Responding to Customer Inquiries: Handle customer questions and concerns through free phone lines email and online chat.
• Data Management: Accurately log consumer inquiries questions and feedback in the customer services database.
• Complaint Resolution: Address client complaints following the companys escalation policy ensuring all complaints are logged and resolved appropriately.
• Meeting SLAs: Ensure all support calls and emails are answered and resolved within the agreed Service Level Agreements (SLAs).
• Troubleshooting: Use open questions support documents and system training to troubleshoot issues.
• Providing Recommendations: Offer solutions to common problems and frequently asked questions.

Requirements:

• Educational Background: High School Diploma
• Language Proficiency: Native or fluent in one of the required languages
• English Proficiency: Good level of English (B2)
• Relocation: Willingness to relocate to Lisbon Portugal
• Residency Status: Must hold EU Citizenship or a Portuguese residence card (Visa sponsorship is not available)

Benefits of Joining Our Team:

• International Experience: Gain valuable experience in a multicultural environment working with people from around the world.
• Relocation Assistance: We provide support to help you relocate to Lisbon.
• Performance Bonuses: Earn monthly bonuses based on performance.
• Health and Life Insurance: Private health and life insurance coverage.
• Annual Leave: Enjoy 25 days of annual leave.
• Work Schedule: A standard 40hour work week with 8hour shifts over 5 days including rotational shifts.
• Company Activities: Participate in various recreational activities and events sponsored by the company.

This role offers a fantastic opportunity to develop professionally and personally while living in a vibrant city known for its rich history culture and stunning scenery.

If you are interested in this fantastic opportunity please send your CV to or send me a private message.