Customer Service Assistant

Job Title: Customer Service Assistant

Location: San Antonio TX

Department: Customer Service

Reports to: Customer Service Manager

Job Type: Fulltime

Job Summary: The Customer Service Assistant is responsible for providing excellent customer service to our clients by addressing inquiries resolving issues and ensuring customer satisfaction. The ideal candidate will have strong communication skills a friendly demeanor and the ability to handle a variety of customer interactions.

Key Responsibilities:

• Respond to customer inquiries via phone email chat and social media in a timely and professional manner.
• Assist customers with product/service information order status billing questions and technical support.
• Resolve customer complaints by identifying problems researching answers and guiding customers through corrective steps.
• Process orders returns and exchanges according to company policies.
• Document customer interactions and transactions in the customer service database.
• Collaborate with other departments to resolve complex customer issues.
• Follow up with customers to ensure their issues are resolved and they are satisfied with the service provided.
• Participate in ongoing training and development to improve service skills and product knowledge.

Qualifications:

• High school diploma or equivalent; additional education or certification in customer service is a plus.
• Excellent verbal and written communication skills.
• Strong problemsolving skills and the ability to think on your feet.
• Proficient in using customer service software CRM systems and Microsoft Office Suite.
• Ability to multitask and manage time effectively.
• Positive attitude and a strong commitment to providing outstanding customer service.
• Ability to work flexible hours including evenings and weekends if required.