Technical Support Engineer - L1 Support

Job Description

Position: Technical Support Engineer (L1 Support)

Experience: 1.6 – 2 Years

Work Mode: Hybrid

Work Location: Pune

Shift: Rotational Shift (For night Shift – shift allowances will be paid)

Desired Candidate Profile:

Strong knowledge of frontend technologies (react native knowledge preferred).

Knowledge of backend technologies.

Should have strong problem solving skills.

Internal systems monitoring and analysis of issues.

Incident management.

Remedy queue monitoring Kibana.

Highlight remedy ticket to respective support team to act.

Email monitoring.

In case any communication received from external subsystem SD team to get RFC analyzed

from internal L2 team for any impact.

Communication with IT partners.

Common Service Requests.