Human Resources Specialist

Job Title: Human Resources Specialist HR Service I
Client: Health Care Industry
Duration: 3 Months
Location: Baltimore MD 21224 (100% Remote (Mandatory: must reside in DC Maryland or Virginia))

Purpose:
Handle general associate inquiries about HR programs procedures and policies. Serve as the initial contact for HR inquiries (Tier 1 support) and assist functional teams to ensure timely and confidential handling of customer requests.

Essential Functions:

• 25%: Respond to general inquiries from employees and manage resolutions.
• 15%: Maintain information systems and process paperwork (e.g. severance telework).
• 15%: Update support documentation used by HR/Shared Services/Employees.
• 15%: Review and share feedback on HR process improvements.
• 15%: Maintain knowledge of companyspecific policies and practices.
• 15%: Act as a liaison with HR functional areas.

Qualifications:

• Education: High School Diploma
• Experience: 3 years in related roles including customer service HR onboarding or as an HR technician/analyst/generalist.
• Preferred: 13 years of HR knowledge.

Knowledge Skills and Abilities (KSAs):

• Collaborative and independent work ability.
• Proficient in multiple HR disciplines (compensation benefits employee relations immigration performance management employment laws).
• Strong customer service skills.
• Proficient with systems data and reporting.
• Proficient with Microsoft Office Suite.
• Excellent verbal and written communication skills.
• Ability to work in a fastpaced environment with changing priorities.

Additional Requirements:

• Must disclose any ineligibility to perform work on Federal health care programs.
• Ability to handle multiple customer service demands and meet established deadlines.
• Provide positive customer service to all internal and external customers.

Licenses/Certifications:

• Human Resources PHR or SHRMCP (Preferred)