IT Technical Support

Are you ready to take your career to new heights with a global leader in translation and localization services Look no further than Future Group! Since 1994 weve been at the forefront of the localization market with a worldwide presence spanning North & Latin America Asia Europe and MEA. Now were on the lookout for passionate individuals to join our dynamic team as Business Development Executives.

Why Future Group

At Future Group we dont just set trends we define them. As a leading player in the industry we offer unparalleled opportunities for growth innovation and success. When you join our team you become part of a global family committed to excellence and driven by a shared vision of shaping the future of communication.

Job Title: IT Technical Support.

Scope:The IT Technical Support Specialist will be responsible for providing technical assistance andsupport related to computer systems hardware and software. Responds to queries runsdiagnostic programs isolates problems and determines and implements solutions. The roleincludes resolving network issues configuring operating systems and using remote desktopconnections to provide immediate support. This position also involves troubleshooting basichardware and software problems setting up new systems and ensuring that all ITrelatedissues are promptly addressed and resolved to maintain efficient and effective operations.

• Responsibilities:
  
  Provide firstlevel contact and convey resolutions to customer issues.
  Properly escalate unresolved queries to the next level of support.
  Track route and redirect problems to correct resources.
  Update data and produce activity reports.
  Follow up with different departments provide feedback and see problems through to
  resolution.
  Ensure proper recording documentation and closure of all issues.
  Prepare accurate and timely reports.

Qualifications:

• 1 3 years relevant work experience as IT Technical Support.
• Bachelors degree in Computer science Computer Engineering Information technology orany discipline.
• CCNA MCSE certifications are highly preferable
• Proficient in Microsoft Office and relevant software.
• Excellent Communication skills.
• Knowledge of hardware troubleshooting and concepts.
• Good Experience with Microsoft operating systems Active Directory Group Policy DNS OSsecurity and systems patching.
• Advanced troubleshooting skills.
• Working knowledge of relevant operating systems software and mail issues.
  

Working Conditions:

• Working Model: Hybrid.
• Flexible working hours.